Frequently Asked Questions

Which Payment Methods do you accept?

We accept all major credit cards.

How will I know my order has shipped?
We are dedicated to fulfill customers orders within 1 to 2 business days after the payment has been approved and we will have your items shipped from our Vancouver office.
How to choose the right lash style for my eye shape?
Every one has a unique eye shape. For deep set eyes it is important to wear dramatic and long lashes with deep set eyes because the lash can easily be eaten up by the weight of your brow bone. If you have round eyes, choose winged and wispy lashes that will go along the lash line well to help create a cat eye shape. If your eyes are hooded, opt for a false lash that tapers at each end and features the longest lashes at the center of the strip. This will draw attention inwards, creating the illusion of depth. Mono-lids, stick with a less dense lash that’s still slightly fluffy to create a lush look. Those with almond eyes are lucky because a wide variety of lash types will work for this shape. Choose a lash that’s strategically crisscrossed on the strip for a naturally voluminous effect.
How are Mink Lashes compared to Synthetic Lashes
The most common false eyelashes on the market are made from synthetic materials, typically plastic fibres, which look quite unnatural, as they are thicker than the typical human lashes, and also have stubbier ends. They can also be quite heavy and uncomfortable to wear due to the thicker and less malleable band.
Mink lashes are light-weight and comfortable to wear because the fibres are softer and lighter, and naturally carry a beautiful curl. Every strand of Signature mink lashes are expertly crafted by hand to create a unique and natural effect that no machine or synthetic lashes can imitate. Each fur strand is ultra fine, with the ends tapered off, giving you lashes that are virtually indistinguishable from your own.
What is your return policy or exchange policy

Due to sanitary reasons we provide a 14 day return only if there is a defect or the wrong item was shipped. Please be advised there are no refunds on discounted items. Should you have any questions, contact us and we will do everything we can to keep our lash babes happy!

How long does shipping usually take?

United States 3-7 business days

Canada 2-5 business days

How may I contact you?

You may email us at [email protected] or direct message us on our Instagram page @signaturelashes and you will receive a response within 24 hours

What currency are your products sold in?

All of our products are sold in USD.

What is your privacy policy?
This privacy notice applies solely to information collected by this website.
It will notify you of the following:
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We take precautions to protect your information. While we use encryption to protect sensitive information transmitted, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email [email protected]
What are you Terms & Conditions
This website is operated by Signature Lashes. Throughout the site, the terms “we”, “us” and “our” refer to Signature Lashes. Signature Lashes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
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